NDC Announces Terry Patterson VP Customer Care
IRWINDALE, CA, October 28th 2013 – (www.ndc.com) – NDC Infrared Engineering is pleased to announce the appointment of Terry Patterson as Vice President of Global Customer Care for its Sensors, Systems and Metals divisions. Mr. Patterson’s responsibilities involve managing NDC’s Customer Care division and for developing its various Support Products that are designed to maximize the return on investment for its customers.
Mr. Patterson brings with him 25 years of experience in the field of service management in higher education and high technology companies such as NCR, AT&T, Northrop Grumman, Art Center College of Design and most recently Vice President of Service at Rapiscan Systems. He holds both a Bachelor of Science and an MBA from the University of Redlands (California).
About NDC – NDC Infrared Engineering offers the world’s most extensive range of non-contact sensors and systems for measurement of moisture, fat, and other constituents in tobacco, food and bulk products, basis weight and thickness in continuous web processes, and thickness, flatness and width in metal sheet goods.
The metals product line includes X-Ray and optical thickness gauges, laser-based flatness and width gauges and a range of XRF sensors to measure coating thickness.The group’s range of measurement technologies for the web industry includes infrared absorption, beta transmission, gamma backscatter, X-ray backscatter and transmission, optical and laser caliper. Applications include film and sheet extrusion, paper, foil and film converting, nonwovens, and rubber sheet manufacture. Products range from fixed-point low-cost devices for QA checks, to complete on-line system solutions for continuous precision measurement and process control.
The group is the world market leader in the design and manufacture of near infrared (NIR) sensors and systems for on-line and off-line analysis and measurement. The NIR product range includes instruments for monitoring fat, moisture and protein content in food; moisture, nicotine and total reducing sugars in tobacco products; film thickness, barrier layers and coat-weight in plastics; paper and board, foils and sheet steel.
NDC Infrared Engineering is headquartered at Irwindale, CA in the USA and Maldon, UK and Alleur, Belgium in Europe. Operating companies in Germany, Italy, China, Japan and India provide local support to key world markets, and NDC Infrared Group is presented in more than 60 countries worldwide by a network of specialist distributors.NDC Infrared Engineering is a Spectris company, an international company specializing in high value-in-use process control solutions.