Published On: Tue, Dec 10th, 2013

Expertise and service as prime elements–service, systems and equipment with comprehensive process understanding

Expertise and service as prime elements–service

Expertise and service as prime elements–service

motan-colortronic focused on the theme of “service” during its participation at the K’Show this year. All questions about ancillary equipment technology could be discussed in the mo’s corner lounge area. Naturally, the visitor determined the subject. The selection of exhibits had also been tailored to specific requirements as motan-colortronic attaches great importance to comprehensive understanding of complete processes to offer users products and system solutions that are tailor-made for their applications – e.g. in injection moulding, extrusion, blow moulding or compounding – in short, in all disciplines and for all processing areas in the plastics industry.

motan-colortronic service – extensive, competent and close to the customer
For motan-colortronic the importance of good customer service is paramount. This integral element in the customer/partner relationship begins long before the equipment start-up phase. Already the first information that those interested receive from motan-colortronic, whether customer, potential customer or student shows the comprehensive motan-colortronic service strategy.

Expertise is the main focus point and it begins with news in the trade press, extending through to the “motan news” magazine right up to the “mo’s corner” or the “motan campus” training academy and ending in thorough product training prior to and after a system start-up. A lively exchange of experience also takes place behind the scenes among the motan experts – right across all disciplines – the valuable results of which are publicised for all to read. It is particularly important here that individual requirements or suggestions from customers and service representatives are taken into account and discussed in motan-colortronic’s circle of experts.

This is how new products and product upgrades are developed, in some cases even new process solutions. It also leads to a greater understanding in the areas of drying, dosing, mixing, storage, and conveying of all conceivable types of plastic raw materials. This applies for injection moulding, extrusion, blow moulding and compounding, in all industries, from automotive through building construction, electronics, medical devices, packaging or whatever else.

mo’s corner – a meeting point where plastics are discussed
motan-colortronic’s expertise was put to the test during K 2013 at mo’s corner. The lounge was the central point of contact for injection moulders, extruder operators, blow moulders – in general, for everyone who has something to do with plastics. Discussions – took place in this comfortable meeting place – covering the new knowledge which motan colortronic specialists have gained in ancillary equipment technology used in plastics processing lines.

motan campus – for partners and staff
The motan campus training academy also provides expert knowledge. This facility, first established at the beginning of 2013 in Friedrichsdorf/Germany, primarily offers staff and sales partners excellent possibilities for professional training in all plastics disciplines. The motan campus technical center is fully equipped with all modern equipment needed for seminars, workshops and training courses. Specific up-stream plastics processing technology of processing machinery (injection moulding, extrusion, blow moulding and associated processes) can be pursued here under realistic industrial conditions.

40 years of practice – targeted service
The aim of a service mentality is to always achieve the highest degree of customer satisfaction. On the way to this goal, optimal materials handling solutions are found that have a positive and sustainable influence on overall quality and efficiency of the end product. With 40 years of experience in the world of ancillary equipment for the plastics materials and processing industries, motan-colortronic possesses recognised expertise in comprehensive customer service. Raphael Zepeda, head of Global ASI Inc., motan’s service partner with headquarters in den USA, presents it this way: “We ensure that we perform the best and highest quality work by working as a team together with the customer, only through a good partnership do you attain optimum results”,

The motan group
The motan group, with its headquarters in Konstanz on Lake Constance in Germany, was founded in 1947. As the leading provider of sustainable materials handling, the company is active in injection moulding, blow moulding, extrusion and compounding, in-line systems and chemicals. Part of the application-orientated product spectrum are innovative modular systems solutions for storage, drying, and crystallisation, conveying, dosing and mixing for the plastics manufacturing and processing industries. Production takes place at various locations in Germany, India and China. motan distributes its products and systems solutions via its regional motan-colortronic centers. Currently, more than 500 employees contribute to an annual turnover of approximately 100 million Euros. As a result of its network and its many years of experience, motan offers its customers what they actually require: solutions with genuine added value.