ENGEL restructures service offerings
Injection moulding machines and manufacturing cells continually need to boost their output, efficiency and flexibility. This also results in changing requirements for the machine manufacturer’s service organisation. ENGEL AUSTRIA has squared up to this challenge and reorganised its service products and services under the ENGEL plus banner. The objective is to create added value for their customers and, thus, to improve their competitive advantage.
Training and service are firm features of ENGEL’s system philosophy. ENGEL plus makes its service portfolio even more transparent, thus opening up optimisation potential for existing machines, robots and plants.
“We accompany our customers through the entire production plant service life”, emphasises Wolfgang Degwerth, Head of ENGEL AUSTRIA’s Customer Service Division. “Total Cost of Ownership is becoming increasingly important for our customers. With ENGEL plus, we ensure optimal asset health and planning security for our customers and, on request, help them keep their machinery up to date at all times.”
Boosting the productivity and availability even of older systems
ENGEL plus ranges from global on-site support with spare parts logistics, remote services and a 24×7 hotline, maintenance and repair contracts at fixed prices to retrofitting options and optimisation tools, application engineering consultancy and professional training and eLearning offerings.
“Above all, the topic of retrofitting is becoming increasingly important against a background of increasing efficiency pressure,” says Mr Degwerth. ENGEL offers a wide spectrum of products for a variety of tasks. Even older injection moulding machines and control unit generations can be improved in terms of energy-efficiency, shot weight constancy and maintenance overhead minimisation. At the same time, ENGEL plus allows for retroactive integration of additional process steps, technologies and automation. To fulfil the customer’s specific requirements, ENGEL develops individual software solutions.
Close to the customers – anywhere in the world
More than 550 staff are employed in customer service and training at ENGEL’s global plants and subsidiaries. To ensure top quality standards for our services worldwide, all ENGEL service engineers and trainers are regularly required to take part in training and testing. ENGEL also uses its online learning platform to achieve this. After all, the ENGEL service network covers the entire globe. “Short paths to our customers are very important to us,” says Wolfgang Degwerth. “We are continually expanding our global service network.”